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- What is a virtual domain?
- Where can I purchase a domain from?
- What settings should I use for my name servers?
- How long does it take for the domain name to work?
- Does it cost extra to transfer my domain from another hosting company to ehosting4u?
- Can I view my site before my domain resolves to the server?
- Can I view my site before my domain resolves to the server?
- Can I host a sub-domain (name.yourdomain.com) at ehosting4u?
- How do I access my domain control panel?
- Is there a user manual for CPanel?
- What is FTP?
- Where can I find one of these FTP clients above.
- How do I FTP into my account?
- What if I can't use FTP?
- I have created an extra ftp account in the control panel. How does that person connect?
- Anonymous FTP?
- Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?My FTP program is having some problems connecting, how can I troubleshoot this?
- When I upload my files to the server, why are they corrupted?
- Can I pay you by check?
- How much downtime will there be when I transfer my site to you?
- Do you have a money-back guarantee?
- What kind of hardware do your servers use?
- What operating system do your servers use?
- How long will it take to have my site up and running after payment has been made?
- What are CGI scripts?
- Do you know where can I find some free CGI scripts?
- What is the path to sendmail?
- What is the path to perl?
- Where is date?
- Where is time?
- Where do I upload all my files?
- What PERL modules are installed and available for use?
- How do I connect to my email account?
- Connecting to email accounts using Netscape mail?
- Where can I find detailed documentation about MySQL databases?
- Is there an operating manual for ehosting4u customers?
Q. What is a virtual domain?
A. A virtual domain allows you to have your own domain name (http://www.yourname.com or http://yourname.com) as well as your own email addresses, i.e. you@yourdomain.com, etc.
Q. Where can I purchase a domain from?
A. We use the services of http://www.namecheap.com to register our domains. They provide cheap registration services, so we can recommend them to you. http://www.namecheap.com
Q. What settings should I use for my name servers?
A. It depends on which server your account has been setup on. Please contact support to get this information
Q. How long does it take for the domain name to work?
A. Allow 2-3 days for the domain to resolve after you change the name servers.
Q. Does it cost extra to transfer my domain from another hosting company to ehosting4u?
A. No, there are not any extra charges for you to transfer a domain to our hosting service.
Q. Can I view my site before my domain resolves to the server?
A. Yes, go to http://ipaddress/~XXXX. Where "XXX" is, replace it with your username. And replace ipaddress with the ip address allocated to you.
Q. Can I host a sub-domain (name.yourdomain.com) at ehosting4u?
A. Yes, we offer unlimited sub-domains when you host with us at no extra charge.
Control Panel (CPanel) Back to top
Q. How do I access my domain control panel?
A. Go to http://www.yourdomain.com:2082 and use your username and password.
Q. Is there a user manual for CPanel?
A. Yes, we provide a detailed online support manual at http://www.ehosting4u.net/docs and video tutorials at http://www.ehosting4u.net/tutorials
FTP Back to top
Q. What is FTP?
A. FTP stands for File Transfer Protocol and it is the process used to upload and download files from a web server. This is done using an FTP client like Ws_FTP and File Zilla.
Q. Where can I find one of these FTP clients above.
A. For FileZilla go to http://filezilla.sourceforge.net (recommended software and is 100% free)
For Ws_FTP go to http://www.ipswitch.com/Products/WS_FTP/
Q. How do I FTP into my account?
A. To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname ftp.yourdomain.com or until your domain name resolve you can use your ip address. Use port 21, and login with your account username and password.
Any files that you want viewable on the web should be uploaded to the "public_html" directory. You might want to set this as the default directory in your ftp client. Please refer to our online manual for detailed instruction on doing this.
Q. What if I can't use FTP?
A. Login to your account and go to "Access Menu". From there click "File Manager". Under the File Manager click "Upload Files".
Q. I have created an extra ftp account in the control panel. How does that person connect?
A. They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username bob@yourdomain.com. Please change yourdomain.com to your actual domain name.
Q. Anonymous FTP?
A. When anonymous ftp is turned on in your account, anonymous ftp users have access to your "public_ftp" folder. To set things up for anonymous ftp access, log into your cpanel and click on "Account Settings ". Under Account Settings click "FTP Manager". The second checkbox allows anonymous ftp users to upload to your /public_ftp/incoming folder. No anonymous ftp users can view or download the contents of the /public_ftp/incoming folder.
To connect with an ftp program as an anonymous ftp user, you need to use ftp@your_domain.com as the username. Leave the password field blank. The hostname is ftp.your_domain.com . Use port 21.
Q. Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser?
A. Double check that you have uploaded your files to the "public_html" or "www" folder.
Check that you have named your default page: index.html, index.htm, home.html or home.htm
Q. My FTP program is having some problems connecting, how can I troubleshoot this?
A. Make sure that you have entered all the proper FTP information for your site. This was provided in the account information email that we sent you when your site become live on our server.
Double check that your FTP program is set to access port number 21.
Verify that you currently have a connection to the internet and that your ISP is not having any problems.
If you are behind a firewall, try enabling "passive mode" on your FTP program.
Q. When I upload my files to the server, why are they corrupted?
A. Make sure that your FTP application is set to automatically detect ACSII or binary mode.
Pre-Sales Questions Back to top
Q. Can I pay you by check?
A. Yes, we accept Credit Cards (worldwide) and Online Checks (US residents only)
Q. How much downtime will there be when I transfer my site to you?
A. As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure everything appears as it should
3. Update the name servers with your domain registrar to point to the ones we provide in your welcome email
4. Wait a couple of days before canceling your old hosting plan. It can take a couple of days for a domain to transfer and it is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.
Q. Do you have a money-back guarantee?
A. Yes, we offer a full 30 day money back guarantee. If you're not completely satisfied, we will refund your money.
Q. What kind of hardware do your servers use?
A. All our new servers are Pentium 4, each with 2GB RAM and 200 gig hard drives.
Q. What operating system do your servers use?
A. All our servers run Linux operating system.
Q. How long will it take to have my site up and running after payment has been made?
A. Your account will be setup within 12-24 hrs after the your payment has been made.
Scripts Back to top
Q. What are CGI scripts?
A. CGI (Common Gateway Interface) is a process used by the server to pass information between the user and an application on the server. With CGI access, you can install Perl scripts on your website for such things as feedback forms, guestbook, counters, and so on.
Q. Do you know where can I find some free CGI scripts?
A. Here are a few resources for CGI scripts:
HotScripts.com
FreePerlCode.com
Free-Scripts.Net
ScriptSearch.com
Q. What is the path to sendmail?
A. /usr/sbin/sendmail
Q. What is the path to perl?
A. /usr/bin/perl
Q. Where is date?
A. /bin/date
Q. Where is time?
A. /usr/bin/time
Q. Where do I upload all my files?
A. /home/XXXX/public_html. Where XXX is place your user name.
Q. What PERL modules are installed and available for use?
A. For a list of installed perl modules, log into your cpanel, go down to "installed perl modules" and click "click here to view".
Email Back to top
Q. How do I connect to my email account?
A. There are a couple of methods for doing this. The easiest is to log into your control panel, click on "POP email accounts", and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express (assuming you use one of these email programs). This will automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.your_domain.com SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the email client. You will then need to enter your username and password again.
The username has two possibilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@your_domain.com as the username. This prevents confusion if multiple people try using the same user name.
Q. Connecting to email accounts using Netscape mail?
A. There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log into your email account with a username with an embedded "@" using Netscape, you have to go into the user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
Documentation Back to top
Q. Where can I find detailed documentation about MySQL databases?
A. You can go to http://www.mysql.com or you can try http://www.mysql.org . At mysql.org, click on the documentation button.
Q. Is there an operating manual for ehosting4u customers?
A. Yes, log into your control panel and click on the HELP link to get access to the operating manual.
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